Operational Excellence: High Performance through Collaboration
Memphis, Tennessee – University Credit Union ($725 million, Los Angeles), along with Share One, Inc., their core provider, teamed up to undertake the purchase, assumption, and conversion of CBS Employees Federal Credit Union onto UCU’s books. Typically, combining two credit unions is a lengthy procedure which involves untangling a complicated web of data and reorganizing a multitude of third-party processes into one system that will benefit new and existing members. However, this team accomplished this workload in less than one month for their members with a transparent and seamless effort. Share One operates as a CUSO and shares an excellent collaborative partnership with UCU which spans over three decades. UCU, along with 10 other credit unions, served as a sponsor for the initial development of NewSolutions and helped design the core. Dr. David Tuyo, President/CEO of University Credit Union, notes that NewSolutions helped aid with multiple peer-to-peer achievements in several top-of-the list rankings: #1 in 2018 organic loan growth, #1 in 2019 in performance, #1 in 2019 with mergers for members/loans. “We are proud of our accomplishments,” said Tuyo. “A...
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