Please check back later for updates Now Hiring

• Service Center Operator Tier I

  This role will perform back-office processing for Service Center clients, with scheduling and problem resolution duties. This role assists the customer facing Support t...

  View Info
  Close

  Service Center Operator Tier I

  This role will perform back-office processing for Service Center clients, with scheduling and problem resolution duties. This role assists the customer facing Support team members by researching cases for resolution.

  Position Expectations and Responsibilities

  • Post daily files from 3rd party vendors and file transfers for Share One Service Center customers. Including but not limited to: ACH, IPay, Drafts, CMF and CAF files, Monthly Credit Bureau reporting.

  • Responsible for problem resolution for assigned processes and involve co-workers, manager, and other departments when necessary

  • Utilize Sales Force, Teams, Trello, IPSwitch, MoveIt, Outlook, Word and Federal Reserve Bank Advantage and Fedline Systems

  • Work with Installation Conversion Department and Client to confirm all processes are being managed correctly and according to expectations after new installations, making sure schedule, documentation and automation jobs are correct and working successfully

  • Contact 3rd party vendors when necessary – credential management, problem resolution, confirm specifications and scheduled processing times

  • Work with Tier II Operator or Service Center Manager to set up or adjust schedules and automation jobs

  • Maintain and update documentation, production list, daily check lists and schedules for all assigned processes

  • Other processes and job duties as assigned

  Education and Skills

  • College diploma or university degree in the field of business, finance, technology, or other related fields or 5-7 years of experience in the financial services industry

  • Background in credit unions helpful, knowledge of ACH, Draft and transaction processing with third-party vendors and Federal Reserve Bank

  • Excellent organizational skills, detail oriented and ability to work on several projects at one time.

  • Good verbal and written communication skills, pleasant phone voice, ability to write documentation, good attendance record, PC skills

  Work Environment

  This position works in an office or work from home office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

  Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk, see, and hear. The employee should be comfortable sitting for long periods of time and comfortable lifting no more than 50lbs.

• System Administrator

  Share One is seeking an experienced Systems Administrator. This position plays a critical part in designing, implementing, and maintaining Share One’s infrastructure. ...

  View Info
  Close

  System Administrator

  Share One is seeking an experienced Systems Administrator. This position plays a critical part in designing, implementing, and maintaining Share One’s infrastructure. Responsibilities include planning, setup, configuring, supporting, and troubleshooting on prem and cloud servers, timely response to alerts, issues, and cyber threats.

  Position Expectations and Responsibilities

  Required

  • Manage and administer virtualized environments with VMWare vSphere.
  • Implement, configure, and optimize virtual machines.
  • Monitor VMWare performance and troubleshoot issues.
  • Plan and execute VMWare updates and patches.
  • Install, configure, and maintain Windows Server operating systems.
  • Manage Windows services, including DNS, DHCP, and IIS.
  • Monitor system performance and troubleshoot issues.

  Preferred

  • Administer Active Directory, including user, group, and policy management.
  • Plan and execute Active Directory updates and migrations
  • Implement and manage Group Policy Objects (GPO).
  • Implement security best practices for systems and networks.
  • Continuously monitor security threats and manage vulnerabilities.
  • Ensure compliance with corporate security policies and standards.
  • Knowledge of networking environment, including VPN, firewalls, and switches
  • Configure and manage SAN/NAS storage solutions (NetApp, Unity and VNX SAN’s)

  Other Responsibilities

  • Continuously update technical skills through training and certifications.
  • Implement security and backup policies for storage.
  • Provide second-level technical support for complex issue resolution.
  • Collaborate with internal and external teams to resolve IT issues promptly.
  • Document administration procedures and troubleshooting processes.
  • Participate in continuous improvement projects for IT infrastructure.
  • Evaluate and implement new technologies to enhance operational efficiency.
  • Knowledge of Citrix Cloud DaaS for virtual applications

  Education and Skills

  • Bachelor’s degree preferred, or equivalent combination of training, education, and experience
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication and teamwork skills.
  • Ability to manage time effectively and handle multiple priorities.
  • Continuous learner with a proactive approach to staying updated with new technologies.

  Work Environment
  This position works in an office or work from home office setting. This role routinely requires on site visits to Memphis area data centers.

  Physical Demands
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  While performing the duties of this job, the employee is regularly required to talk, see, and hear. The employee should be comfortable sitting for long periods of time and comfortable lifting no more than 50lbs.

  This Job Description is not a complete statement of all duties and responsibilities comprising the position.

• Director of IT

  The Director of IT is responsible for leading the System Administration, Database Administration, and Network departments. ...

  View Info
  Close

  Director of IT

  Share one is seeking a Director of IT. This role is responsible for leading the System Administration, Database Administration, and Network departments. This role involves strategic development, delivery of solutions, and optimization of technology services to our clients. Reporting directly to the CTO, the Director of IT will play a crucial role in ensuring the efficiency, security, and integrity of our technology infrastructure.

  Essential Functions:

  • Provide hands-on management for System Administration, Database Administration, and Network staff.

  • Drive optimization of the infrastructure, collaborating with application and infrastructure teams.
  • Ensure data availability, integrity, and security across all systems.
  • Ensure compliance with vendor license agreements.
  • Leverage service management to enhance client relationships.
  • Budget for technology and reporting departments, making recommendations regarding capacity.
  • Forecast future infrastructure needs and plan for technology evolution.
  • Negotiate with customers regarding service delivery and expectations.
  • Plan and manage end-of-life for products, overseeing technology risk management.
  • Provide regular reports to executive leadership.
  • Manage costs for infrastructure optimization, maintaining top-quality service for customers.
  • Ensure up-to-date training for staff to keep pace with technological advancements.
  • Perform other duties as assigned by management.

  Knowledge, Ability and Skills:

  • Ability to lead and manage people in a diverse environment
  • Strong analytical skills
  • Ability to manage multiple workflows in a time sensitive environment
  • Ability to interact with all levels of staff
  • Financial services or software development experience
  • Extensive knowledge of database theory, design and RDBMS
  • Understanding of operating systems
  • Ability to analyze existing system and recommend improvements
  • Ability to make sound judgment decisions based on knowledge and experience

  • Strong knowledge on supporting complex, high-availability services within a financial environment

  Competencies:

  • Active Listening- Giving full attention to what others are saying, understanding the issue(s), asking appropriate questions and not interrupting.
  • Communication – Excellent communication
  • Time Management- Ability to prioritize work items.
  • Attendance/Punctuality – Is consistently at work and on time; Ensuring work responsibilities are covered when absent; Arriving at meetings and appointments on time.
  • Dependability-Following instructions, responding to management direction; Taking responsibility for own actions; Keeping commitments; Committing to long hours of work when necessary to reach goals; Completing tasks on time or notifying appropriate person with an alternate plan.
  • Adaptability – Adapting to changes in the work environment; managing competing demands; changing approach to best fit the situation; dealing with frequent change, delays or unexpected events.
  • Leadership – Ability to lead and positively influence others.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale.
  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

  Work Environment:

  Work is performed mainly in an office environment and involves everyday risks or discomforts that require normal safety precautions.  This position may require travel (less than 25%).

  Physical Demands:

  Work is essentially sedentary with occasional walking, standing, bending, and carrying items under 25 pounds such as books, papers, small parts, etc.

  Compensable Qualifications:

  Master’s Degree preferred with a minimum of fifteen years of experience, preferably in the financial industry.  Direct experience may substitute for education.  Certifications are highly preferred.

  The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Senior Network Engineer

  We are seeking a skilled Network Administrator who will be responsible for the maintenance and administration of our company’s computer networks....

  View Info
  Close

  Senior Network Engineer

  JOB SUMMARY/OBJECTIVES:

  We are seeking a skilled Network Administrator who will be responsible for the maintenance and administration of our company’s computer networks. The primary responsibilities of this role include the upkeep of our network hardware and software systems, execution of disaster recovery operations, and the safeguarding of data, software, and hardware from cyber threats.

  This role requires close collaboration with both users within the company and external stakeholders, including clients and suppliers, ensuring high levels of technical support and consultancy services. Applicants must possess a robust understanding of network infrastructure and network hardware. Furthermore, the ability to effectively implement, manage, and troubleshoot various network devices such as firewalls, routers, switches, and controllers is essential.

  We are looking for a candidate with excellent communication skills, capable of engaging effectively with customers and suppliers. The ideal candidate should also exhibit a high degree of independence, adept at managing both technical challenges and business situations autonomously.

  ESSENTIAL FUNCTIONS:

  • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
  • Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
  • Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
  • Replacing faulty network hardware components when required.
  • Monitoring network performance to determine if adjustments need to be made.
  • Conferring with network users about solving existing system problems.
  • Coordinating computer network access and use.
  • Training and mentoring staff.
  • Assisting with budgeting
  • Providing reports to executive management as requested
  • Providing 2^nd tier support when needed
  • Designing, configuring and testing networking software, computer hardware, and operating system software.

  TECHNOLOGY USED:

  • Sonicwalls Firewall
  • Cisco switches
  • Common knowhow on routers configuration
  • Microsoft Office Suite, including Excel & Outlook
  • Salesforce
  • Paychex

  KNOWLEDGE, ABILITY AND SKILLS:

  Strong understanding of network infrastructure and network hardware. Ability to think through problems and visualize solutions. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Knowledge of application transport and network infrastructure protocols. Ability to identify and resolve problems in a timely manner, work well with other team members, prioritize work activities, think strategically and have the ability to work as a team player and learn intricacies of Share One products as well as third party products.

  • Problem solving is required and requires analysis and evaluation to resolve issues.
  • Must be able to work in an ambiguous and ever-changing environment.
  • Uses critical thinking to make decisions based on precedent and established guidelines.
  • Solves problems quickly using own judgment within an established framework.
  • Knows when to escalate issues to supervisor and when to handle them independently.
  • Solid experience in software project and program management, process documentation and reporting, and documentation is required along with excellent communication skills.
  • Strong organizational skills.
  • Strong written, verbal and non-verbal skills
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to mentor and lead others

  Responsibilities of the Network Specialist:

  • Network Configuration Design: Implement and manage network configurations to ensure maximum security and performance.
  • Collaboration with Clients and Suppliers: Actively work with clients and suppliers to understand and meet their network needs, displaying excellent communication skills.
  • Network Device Administration: Configure and manage network devices, including firewalls, routers, switches and IDS/IPS, with a focus on SonicWall and Cisco ASA/Firepower.
  • Network Traffic Monitoring: Monitor network traffic to promptly identify potential threats.
  • Security Policy Optimization: Analyze and refine network security policies and procedures to identify vulnerabilities and strengthen existing measures.

  Qualifications of the Network Specialist:

  • Networking Knowledge: Deep understanding of networking protocols, including dynamic routing and firewall technologies (including Web Application Firewalls).
  • Firewall and Network Management Experience: Demonstrated experience with firewalls and networks, basic knowledge of SonicWall, and a preference for Cisco ASA/Firepower.
  • Independence and Leadership: Ability to operate independently and coordinate with an international team to organize tasks and ensure department efficiency.
  • Desirable Skills: Familiarity with CompTIA Network+, CCNA or comparable certifications for reliable skills in network configuration, design, and troubleshooting.
  • Web protocols: Comprehensive knowledge of HTTPS, SSL certificates and web protocols to support web application development.

  COMPETENCIES:

  • Active Listening- Giving full attention to what others are saying, understanding the issue(s), asking appropriate questions and not interrupting.
  • Teamwork–Balancing team and individual responsibilities; Exhibiting objectivity and openness to others’ views; Giving and welcoming feedback; Contributing to building a positive team spirit; Putting success of team above own interests.
  • Time Management- Ability to prioritize work items.
  • Problem Solving-identifying and resolving issues in a timely manner; gathering and analyzing information skillfully; developing alternative solutions; working well in a group problem solving situation.
  • Analytical- Synthesizes complex or diverse information;  collects and researches data; uses intuition and experience to complement data; designs work flows and procedures
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

  WORK ENVIRONMENT:

  Work is performed in an office environment and involves everyday risks or discomforts which requires normal safety precautions.

  PHYSICAL DEMANDS:

  Work is essentially sedentary with occasional walking, standing, bending, carrying items under 25 pounds such as books, papers, small parts, etc.

  COMPENSABLE QUALIFICATIONS:

  A bachelor’s degree or five to ten years of related experience and/or training, or equivalent combination of education and experience.  Strong PC skills, including experience using JIRA, Subversion, Salesforce, MS Office and MS Outlook. Strong organizational skills and proven track record of success. Demonstrated ability to manage multiple projects and priorities, plan projects and maintain deadlines. Demonstrated and effective written and oral communication. Interpersonal, relationship building and problem-solving skills.

  The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.