Share One Pivots in the New Normal to Educate Clients for Contract Renewals
Memphis, Tennessee—Share One, Inc., renews three client contracts in the last half of 2020. Whiting Refinery FCU, $50M, Julie Boyle, President/CEO; New Haven County Credit Union, $22M, Christopher Marone, President/CEO; and LG&W FCU, $99 M, Diana Veazey, President/CEO, all renewed contracts to continue their partnership with Share One, Inc.
Share One’s contract renewal process typically involves education for credit union staff members, but the National Account Representative team are reinventing the reviewal process. “Our client credit unions have executed a variety of work environments. Some have key staff members working from home,” said Teri Van Frank, President/CEO at Share One, Inc. “We’ve experienced some decision-making impediments, so we have had to adjust our processes,” she said.
Laura Stewart, National Account Representative at Share One, Inc., worked with Diana Veazey, President/CEO LG&W FCU, to establish a NewSolutions and NS3 product review process that included multiple remote training demonstrations with their staff. Share One and LG&W FCU are in Memphis, Tennessee. Normally, training would take place in-person.
“When a credit union’s contract is up for renewal, we see a need for the credit union staff to review features and modules that have been introduced and enhanced over the years,” says Laura. “For LG&W, because most of their staff is working remotely, and because we all want to stay safe, we had to rethink a customized training and review process for them. We were very organized to ensure the staff at LG&W received critical system information.”
“Our due diligence review process with Share One proved enlightening,” said Diana Veazey, President/CEO, LG&W FCU. “It was a benefit for our team to interact with the Share One staff. The training revealed some important system changes, and the virtual learning process was extremely convenient,” she said.
“We are proud of our relationship with our credit union partners and consider the contract renewal a symbol of their trust in our team,” said Teri Van Frank. “2020 has made us more adaptable and we are proud of that,” she said.
Share One, Inc., a CUSO operating out of Memphis, TN., is a leading developer of credit union core processing and serves an expanding client base of credit unions with assets ranging from $10 million to $2.1 billion. NewSolutions provides a full range of advanced features, including comprehensive support for consumer, mortgage, and commercial loans, a full suite of cloud-based products, a fully integrated, member-centric imaging system, and exceptional operational efficiency. For more information, call 800-888-0766 or visit the company web site at www.shareone.com.
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